Política de reembolso

If you make a mistake in your order, please contact us immediately with your cancellation request. Cancellation is accepted before the order is confirmed.

If you confirm your order, you will be paid.
Cancellations cannot be accepted after the order has been confirmed.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Used books, set books, Sale items, limited editions and similar products, Minor scratches or damage during transportation, When the orderer and the consignee are different cannot be returned.

In addition, returns for the following reasons are not eligible for refund.

Refusal of receipt by the customer.
Return due to an address description error.
Items returned without contact.
Other returns that are not responsible for us or the shipping company.

To complete your return, we require a receipt or proof of purchase or Shipping slip.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at animeplus2013@yahoo.co.jp.

We only replace items if they are defective or damaged. Minor scratches or damage during transportation cannot be replaced. If you need to exchange it for the same item, send us an email at animeplus2013@yahoo.co.jp and send your item to: 1260-9 Hei Sagae Yamagata Japan 991-0041.

To return your product, you should mail your product to: 1260-9 Hei Sagae Yamagata JP 991-0041

You will be responsible for paying for your own shipping costs for returning your item. Refunds are for item prices only. Shipping costs are non-refundable. A total of 20% will be deducted from the refund amount as a restocking fee.

When the return deadline has passed
Items that arrive within 10 days will be refunded 50% of the item price. No refunds will be given for items arriving after that.

If the package is not delivered, it will be destroyed locally or returned to Japan. In that case, package disposal fee, return shipping fee, customs duty and other taxes and fees of your country, and import tax and handling fee will be charged to Japan.

If the package is shipped properly, you will be obliged to pay for the cost of destroying or returning the package.
If the loss due to return or destruction exceeds the order amount, you will be obliged to pay an additional fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.